I'm curious about the repair-ability issue. Since you're in that business, Alan, what is your experience and opinion on that?
Good question, and a complicated one.
One the one hand vehicles are more reliable than ever. They last longer with fewer breakdowns. It's amazing how well a lot of this gadgetry works. Stuff that I thought would be a nightmare of breakdowns and obsolete parts/technology has done quite well.
But, when stuff does break, it can be a lot more complicated to fix. Even a 20 year old car will likely have at least a dozen different control modules on multiple computer networks and newer vehicles can easily have over 30 modules. When there is a communication failure on a network it can get very labor intensive to track down.
More specific to this thread we're talking about ADAS (Advanced Driver Assistance Systems). Many of these systems have been out for years and have proved to be quite reliable but now the technology has trickled down to all models and is much more prevalent. Our industry is in a bit of a turmoil over it right now.
These systems all require calibration in the event of an accident, component replacement, and sometimes even disturbance of a component (removing a bumper for other repairs). Even something as simple as an alignment can often require these systems to be calibrated.
Calibration requires specific software and targets placed in specific locations relative to the car. This must be done on a flat floor surrounded by a certain amount of empty space (so the vehicle only sees the targets and not something like a hoist or wall).
To go all in for ADAS calibrations will cost a shop about $50,000. Many shops aren't willing to make that investment yet and many shops, even if they do make the investment, don't have a suitable location in the shop to perform the calibrations. Many shops are afraid that as this technology advances that calibrations will be done more with software rather than hardware and that in a couple years this $50,000 investment will be obsolete.
Also, very few shops have found this service to be profitable because not everyone in the industry is on board (or even aware that it's required). Even many dealerships, who are forced to buy the equipment and attend training, are not performing the calibrations as required.
So let's say you're an independent repair shop and you're all setup for ADAS calibrations. A vehicles comes in for an alignment and factory service info says the forward facing cameras and radar will need to be calibrated after the alignment. So you tell the customer that instead of a $100 alignment it's going to be a $400 alignment.
The customer calls another shop, who either doesn't know or doesn't care that ADAS calibration is required, and they tell the customer that the alignment will only be $100.
The customer calls the dealership and even they, who should know better, tell the customer that an alignment will only be $100.
The customer, understandably, is going to think the first shop is crazy or trying to rip them off.
Such is the state of our industry at this point.
When I bought my used 2013 Mercedes, which doesn't have all the electronic gizmos being talked about here, the Mercedes dealer made it sound like only Mercedes could diagnose and repair many of the electronic things because, for example, their scanning software was proprietary.
Mercedes, and other Euro brands, are quite different than domestic and Asian. There are a lot of really good non-dealer shops out there that specialize in Mercedes and Euro and are absolutely on the cutting edge. There are also shops that tinker around with Euro here and there and that's a lot more spotty. Most shops decide to either specialize in Euro or not touch it at all. That's where I'm at.
Mercedes does have a very high entry cost for tooling. Their factory scanning software is available to anyone but I believe it costs in in the $30-40,000 range so only the shops specializing in Mercedes are likely to have it.
There is aftermarket software that will work with Mercedes but it will not have all capabilities of the OE software. If I had a Mercedes I'd only trust it with the dealer or a specialty shop. There are a lot more quality aftermarket shops that can capably handle domestic and Asian.
Alan